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  • An animal order cannot be placed

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    • If the email is an external account, the PI will need to contact the IACP Office in order to update the PI information.
  • If the PI is a UTHSCSA employee and their email account is correct, the PI may be listed as a resident.  Animal ordering will not be successful if an individual is a Resident and is listed as the PI.
    • DLAR can confirm this by accessing their view in PeopleSoft and going to the IACP Protocols tab. If the Protocol PI: field contains an employee id, this is an indicator the PI is a resident.
    • If the PI needs to be updated, the IACP Office must be contacted in order to update the PI information.


  • If the PI is a UTHSCSA employee with a UTHSCSA email address, confirm the spelling is correct. There are times when the PI may have been manually entered.

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