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  • An animal order cannot be placed
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Problem

Individual cannot place an animal order.

Solution

There are a few reasons why someone cannot successfully place an animal order. The most common:

  • If the PI contains an external email. To view the PI's protocol, you can access ORCA and go to menu, Protocols and select IACUC PROTOCOL LIST.

    • If the email is an external account, the PI will need to contact the IACP Office in order to update the PI information.
  • If the PI is a UTHSCSA employee and their email account is correct, the PI may be listed as a resident.  Animal ordering will not be successful if an individual is a Resident and is listed as the PI.
    • DLAR can confirm this by accessing their view in PeopleSoft and going to the IACP Protocols tab. If the Protocol PI: field contains an employee id, this is an indicator the PI is a resident.
  • If the PI is a UTHSCSA employee with a UTHSCSA email address, confirm the spelling is correct. There are times when the PI may have been manually entered.

 

 

  1. Is the person authorized to order?
  2. Is there a PID associated with the protocol?
  3. Is the PI to the protocol and internal employee? The person cannot have an external email address OR be a UTHSCSA resident.
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